Support
Questions about your account, billing or the calculator? Email support@theratewhisperer.us and include the email you signed up with. Please don’t include borrower names, addresses or documents.
Billing and subscriptions
Update your card, change plans or cancel: use the billing portal, or sign in and open your Account page.
Cancellations take effect at the end of your current billing period, and you keep access until then. See the refund and cancellation policy.
Charged in error? Email us and we’ll review it.
Signing in
Forgot your password? Use Forgot your password? on the sign-in page, and we’ll email you a reset link.
Just subscribed? Create your account with the same email you used at checkout, and your plan connects automatically. If it doesn’t show after a few minutes, email us.
Using the calculator
Screenshot didn’t read correctly? Check the details it found and fix anything that looks off, or paste the offer text instead. Screenshots are read on your device and never uploaded.
Mileage looks off? Mileage is measured ZIP to ZIP to keep borrower addresses private. You can type in your exact miles anytime.
How scores are calculated
Every rule behind the Offer Score, the recommendation and the Whispered Rate™ is on our How scoring works page.
Your data
Download or delete your saved data anytime from your Account page. Read our Privacy Policy.